Multipoint Courtesy Inspection Needs Presentation

Purpose

To assist with performing the multipoint courtesy inspection that needs presentation script.

Target

To inform a client of their vehicle and assist in making any sales.

Script

Hello (Mr. / Mrs. Customers Name) this is (Your name) from Performance Automotive, is right now a good time to talk about your (Vehicle Year/Make/Model)?
If “NO” – When would be a good time to call you back? Ok, great. I will call back then.
If “YES” – Perfect

The repairs on your vehicle are going well! We spoke earlier about the courtesy inspection we would perform and I just wanted to let you know that my lead technician (Tech’s First Name) and I have personally completed the inspection. We have taken photos of your vehicle and sent them to you, did you receive them? Excellent!

OVERALL – your vehicle is in great shape (ONLY IF IT IS). We inspected 3 areas of your vehicle:
We started with the test drive and under hood inspection;
We inspected , , ; they are in great shape;
We have identified and they are (SYMPTOM) and they require your immediate attention
We also recommend to and. (Related repairs or services)

Second area; we performed a mid-rise inspection and identified the following;
We inspected , , ; they are in great shape;
We have identified and they are (SYMPTOM) and they require your immediate attention
We also recommend to and. (Related repairs or services)

Third area; we completed with a full multipoint inspection and identified the following:
We inspected , , ; they are in great shape;
We have identified and they are (SYMPTOM)and they require your immediate attention
We also recommend to and. (Related repairs or services)

Again, overall your (Make and Model Vehicle) is in great shape!

We will be able to get these parts for you,
Your additional amount needed today is $. Which brings your total today to $ . Plus taxes and in my professional opinion your vehicle is well worth the investment.

So with your permission I will get (Techs Name)or (Parts Counter Person) to started on the additional repairs/parts. (DO NOT PAUSE)

(State the time the vehicle can be finished by) (If required, explain time required to perform repairs, if time cannot be meet – BUY TIME – Ordering of parts/Delivery of vehicle, etc?)

BE QUIET! WAIT FOR THEIR RESPONSE!

Sounds great! I will give you a call later today when your vehicle is completed and ready.

This number I called you on is a good one to reach you at again later today?

Thank you (Mr. / Mrs. Customers Name) we will talk again soon.