Inbound Quick Call Script

Purpose

To assist with performing quick inbound call scripts.

Target

To get the clients vehicle in to the facility.

Introduction

Thank you for calling Performance Automotive, (Your Name) speaking, how may I assist you?

Fast Close

Absolutely, would right now be a good time to bring your vehicle in?

If NO, when would be a good time for you?
If YES or NO, go to The Booking an Appointment Script.

Right Now Script

If they have a concern or are price shopping:
What type of conditions/concerns/symptoms are you currently experiencing with your (Repeat initial inquiry, ex: brakes, suspension, etc)?

I would suggest that whenever you are experiencing (Repeat conditions/concerns/symptoms WORD for WORD), you have your vehicle inspected by one of our licensed and certified technicians. We would be able to accurately provide you with a complete estimate of the correct pricing to assist you and correct your conditions/concerns/symptoms.

Would right now be a good time to bring your vehicle in?

If NO, when would be a good time for you?

If YES or NO, go to Booking an Appointment Script.

Booking an Appointment

Excellent! I just need to please get a little information from you. May I have your first and last name as the best phone number to reach you at or you can login to our website at PerformanceAuto.ky and click on client first time in? Thank you (Use the clients name), my name is (Repeat your name)

If they are a current client – Which vehicle will you be bringing us? (If more than one in file, otherwise ask if vehicle in file will be the one they will be bringing us for the appointment)
If they are not a current client - What type of vehicle will you be bringing to us? (Year/Make/Model)

Great! Thank you.

If a new client - Do you know where we are located here at Performance Automotive? We are located @ 69 Barnes Drive, you can find directions on our website also at Performanceauto.ky. (Do not give directions to here. Make them use the website.)

When you arrive please ask for me, again my name is (Your Name).
(Perfect!)
Thank you again for calling and we look forward to seeing you at (Repeat appointment date and time) or relay information as needed.